Error: Unable to Configure Verification Page or Unknown or Invalid Login Ticket

Google Chrome

In the event you receive the error Unable to Configure Verification Page or Unknown or Invalid Login Ticket, you will most likely need to unblock third-party cookies in your Google Chrome Browser.

  • Click on the three dots button in the right top corner of your browser window and choose ‘Settings’.

adlock - how to block third party cookies in google chrome - settings

  • In the opened window scroll down, click on ‘Advanced’ and in ‘Privacy and Security’ choose ‘Site settings’.

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  • Click on ‘Cookies’.

adlock- how to block third party cookies in google chrome - chrome cookies

  • Turn ‘Block third-party cookies’ off.

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Now please re-attempt to login. If problems persist, please contact support.

Safari

In the event you receive the error Unable to Configure Verification Page, you will most likely need to untick 'Prevent cross-site tracking' in your Safari Browser.

  • While Safari is open, click the Safari drop-down in the main menu, then click 'Preferences'.

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  • Click on the 'Privacy' icon and untick 'Prevent cross-site tracking'

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  • Then close your browser and re-attempt the login

Safari : Mobile browser

In the event you receive the error Unable to Configure Verification Page, you will most likely need to untick 'Prevent cross-site tracking' in your Safari Browser.

  • Open settings application, click the Safari section.

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  • Click on the 'Privacy' icon and change the toggle to switch off 'Prevent cross-site tracking'

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  • Then re-attempt the login
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